terms & conditions

Stock status
If the product does not state a clear "in stock" status, please assume it is a pre-order item. Unless delivery lead time is stated, please contact us about delivery time if you would like to know.

Pre-Order
All delivery times are estimated only, we cannot guarantee the actual delivery time and manufacturers/ distributors decide.
For any cancellation of pre-order, a 20% re-stocking fee from the product original price will be charged.
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Return Policy

Only Defective or Damaged Items that meet our requirement are eligible to return.


Return Address
4/F, Honytex Building,
22 Ashley Road, Tsim Sha Tsui,
Kowloon, Hong Kong

Eligibility Conditions
Please read conditions below. If all conditions are not met, Broadwin Enterprise Co. Ltd / Special Camera Service (we) reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories. We can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Nonreturnable Items​ (at any situation/s or reason/s)

  • Opened computers and computer software — original packaging cannot be unsealed
  • Electronic software downloads
  • Opened consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, ink cartridges, etc.)
  • Select special-order merchandise, or any item indicated on the website as nonreturnable
  • Underwater equipment that has been submerged
  • Discounted and Sale item
  • Utensils, water bottles and any food containers
  • Food and Drinks


Defective or Damaged Items
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Exchanges
Please allow 7-14 business days for mail-in exchanges to be processed.

Refunds & Credits
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Limited Liability
Broadwin Enterprise Co. Ltd is not responsible for personal data or items left in returned merchandise. Broadwin Enterprise Co. Ltd is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

 

Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.

Access to and use of this site are subject to the following terms and conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of Broadwin Enterprise Co. Ltd. If you do not agree to any term or condition, you should not use this site.
DEPATO is an online retailer operated by Broadwin Enterprise Co., a Hong Kong SAR registered company.
I. COPYRIGHT NOTICE: This World Wide Web site and all of its content, including but not limited to the text and images used herein and their arrangement, is copyright © Broadwin Enterprise Co.
II. TRADEMARKS NOTICE: DEPATO and all other DEPATO, Broadwin Enterprise Co. businesses, and products referenced herein are trademarks or registered trademarks. All other products and company names referenced herein, if any, may be the trademarks of their respective owners. Broadwin Enterprise Co. does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.
III. RESTRICTIONS ON USE: In consideration of being allowed to use the website, you agree that the following actions shall constitute a material breach:
Collecting information about the website or users of the website without our written consent;
Modifying, framing, rendering (or re-rendering), mirroring, truncating, injecting, filtering or changing any content or information contained in the website without our written consent.
Using any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor the website or any portion thereof;
Accessing or using the site for commercial or competitive purposes;
Disguising the origin of information transmitted to, from, or through the website.
Impersonating another person;
Distributing viruses or other harmful computer code;
Allowing any other person or entity to impersonate you to access or use the website;
Using the website for any purpose in violation of local, state, national or international laws
Using the website in a way that is intended to harm, or a reasonable person would understand would likely result in harm, to the user or others
Circumventing any measures implemented by us aimed at preventing violations of the Terms of Use.
IV. THIRD PARTY SITES: Broadwin Enterprise Co. may from time to time provide links and pointers to internet sites maintained by third parties ("third party sites") and it may from time to time provide materials from third parties on this website. These third party sites and any third party materials are provided for your convenience only. Broadwin Enterprise Co. does not operate or control in any respect any information, products or services available on these third party sites and Broadwin Enterprise Co. is not responsible for their content. Broadwin Enterprise Co. makes no representations whatsoever concerning the content of these sites and the fact that Broadwin Enterprise Co. has provided a link to such sites is NOT an endorsement, authorization, sponsorship, or affiliation by Broadwin Enterprise Co. with respect to such sites, its services, the products displayed, its owners, or its providers. You access these sites at your own risk.
V. DISCLAIMER: There are certain risks in using any information, software, or products found on the internet; Broadwin Enterprise Co. cautions you to make certain that you completely understand these risks before retrieving, using, relying upon, or purchasing anything via the internet.
Visitors to this website assume all responsibility and risk for the use of this website. Information published on this website is provided without charge as a convenience to visitors, to be used for informational purposes only. NOTHING IN THIS WEB SITE CONSTITUTES A RECOMMENDATION OR ENDORSEMENT OF ANY ITEM, PRODUCT OR BRAND.
ALTHOUGH REASONABLE CARE HAS BEEN TAKEN WITH REGARD TO THIS SITE'S CONTENT, SPECIAL CAMERA SERVICE DOES NOT WARRANT OR REPRESENT THAT THIS SITE'S CONTENT IS ACCURATE, COMPLETE, OR UP TO DATE, NOR DOES IT WARRANT OR REPRESENT THAT ACCESS TO AND USE OF THIS SITE OR THE SERVER WHICH MAKES IT AVAILABLE WILL BE UNINTERRUPTED, ERROR-FREE, AND FREE OF COMPUTER VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT OF THIS SITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS FOR WHICH SPECIAL CAMERA SERVICE ASSUMES NO RESPONSIBILITY.
ALL OF THE MATERIALS PROVIDED HEREIN, INCLUDING ALL OF THE MATERIALS AVAILABLE ON THIRD PARTY SITES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, SPECIAL CAMERA SERVICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
VI. LIMITATION OF LIABILITY: Broadwin Enterprise Co. is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site.
In no event shall Broadwin Enterprise Co. be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the Broadwin Enterprise Co./ DEPATO Web Site.
Notwithstanding the above, in no event shall Broadwin Enterprise Co.'s total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to Broadwin Enterprise Co. by you in connection with the transaction claimed by you to give rise to your claim.
VII. COMMUNICATIONS AND SUBMISSIONS: All personal data transmitted to Broadwin Enterprise Co. over the internet pursuant to placing an order, logging in or registering an account, such as name, email address, physical address, telephone number and payment information, shall be treated as confidential information. However, any communications or other materials which you submit to Broadwin Enterprise Co. or DEPATO, this website, or to Explora (including, but not limited to, emails, reviews or other postings relating to products, experiences, suggestions or other subject matter) will be treated as non-confidential and non-proprietary submissions. All submissions made to public areas, such as product reviews, are not subject to our Privacy Policy.
You may post reviews, comments and other content, and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content. Broadwin Enterprise Co. hereby reserves the right (but not the obligation) to remove or edit content for any reason at its sole discretion.
By transmitting or posting any submissions to Broadwin Enterprise Co. or to this website you grant Broadwin Enterprise Co. and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use the content of such submissions for any purpose, including, but not limited to, the rights to reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content throughout the world in any media. You also grant Broadwin Enterprise Co. and its affiliates and sublicensees the right, at their sole discretion without obligation to do so, to use the name that you submit in connection with such content. You further agree that the license granted herein includes all of the rights to use or authorize the use of any ideas, concepts, know-how or techniques contained in such submissions for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or services incorporating such information.
You represent and warrant that you own or otherwise control all of the rights to the content of your submissions; that the content is accurate; that use of the content you supply does not violate any terms of this User Agreement and will not cause injury to any person or entity; and that you will indemnify Broadwin Enterprise Co. or its affiliates for all claims resulting from content you supply. You agree that neither Broadwin Enterprise Co. nor its licensees will be liable to you for any use of any submission. Broadwin Enterprise Co. has the right but not the obligation to monitor and edit or remove any activity or content.
You acknowledge and agree that you are solely responsible for any submissions you submit to Broadwin Enterprise Co. or this website and further agree that you, not Broadwin Enterprise Co., have full responsibility for the content of any such submissions, including their legality, reliability and appropriateness.
VIII. JURISDICTION AND CHOICE-OF-LAW: Broadwin Enterprise Co. operates this website from its offices located in Hong Kong SAR. Broadwin Enterprise Co. makes no representations that the materials in this site are appropriate or available for use in other locations. Those who choose to access this website from other locations do so at their own risk and are responsible for compliance with any and all local laws, if and to the extent local laws are applicable.
This agreement, and any dispute, which arises from and out of this website, shall be construed with the laws of the Hong Kong SAR. Any legal action regarding this agreement or this website shall be brought only in either the Hong Kong SAR courts located within Hong Kong SAR and by using this site you consent to personal jurisdiction within these courts.
IX. INQUIRIES: If you have any questions regarding any portion of this Agreement, or if you wish to inquire, regarding rights of use not explicitly granted herein, please direct questions via email.
X. TERMINATION: Broadwin Enterprise Co. or you may terminate this Agreement at any time. You may terminate this Agreement by destroying all materials obtained from this website. Broadwin Enterprise Co. may terminate this Agreement immediately without notice if, in its sole judgment, you breach any term or condition of this Agreement. Upon termination, you must destroy all materials obtained from this website.
XI. INTEGRATION: This agreement constitutes the entire Agreement between you and Broadwin Enterprise Co. and supersedes any prior oral or written arguments, understandings, or other communications between parties. This Agreement may not be modified except in writing signed by both you and an authorized signatory of Broadwin Enterprise Co..
XII. International Shipping: Some manufacturers restrict us from selling some of their products outside Asia and Pacific.
XIII. OTHER: The headings in this agreement are for reference purposes only and have no legal effect. If any portion of this agreement is void or unenforceable in whole or in part, the remaining provisions of this agreement shall remain in effect.

Privacy Policy: Broadwin Enterprise Co. respects your privacy. We will not share or use your mobile number for any other purpose. We will only use information you provide to transmit your text message. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the service and pursue any appropriate legal remedies.